Shipping Policy

Last updated: 05/09/2026

Thank you for shopping at Velaro. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your order.

We aim to be fully transparent so you can shop with confidence.

 

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We ship to the United States only. All orders are processed within 2 to 4 business days (excluding holidays) after receiving your order confirmation email. Processing time is the time from which we either take a product off our shelves, pack it, and get ready to ship it to you or, when there is a lot of demand, actually make the product itself and then pack it and get ready to ship it to you.

You will receive another notification when your order has been shipped and this will include a link to our website where you can track your order.

Current Shipping Time:

Destination	Delivery Time
USA	7-15 days

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Tracking your Order

Once your order has been shipped, you will receive a confirmation email containing the tracking ID and a link to follow the journey of your package. Please allow 48 hours after shipping confirmation for the tracking information to show.

If you haven't received your order within 30 days of receiving your order confirmation email, please contact us at info@velarosupport.com with your name and order number, and we will look into it for you.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@velarosupport.com if you believe you have provided an incorrect shipping address.

Cancel Order

Cancellations are only accepted within 20 hours after an order is placed. Please, if you have to cancel your order for any reason, reach out to us immediately at info@velarosupport.com if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

If you have received a shipping confirmation email with a link to view your tracking, then your order has been shipped and we cannot immediately cancel your order. You will have to follow the "Refund & Return Policy".

Lost Shipment

We expect that our products will be delivered between 7 - 15 days. If a product takes longer than 35 days to be delivered and is not going to a PO Box it will be considered lost.

In the event of a lost shipment, we will file a claim with the shipping company and give you the option of an immediate refund or replacement of your lost product.

Delivered but NOT in your Possession / Stolen Shipment

Velaro is not responsible for lost or stolen packages. If the carrier states that it has been delivered, but you are not in possession of it, please submit a claim to the carrier and inform us of your claim by sending the claim # and your order # to info@velarosupport.com. We will file a claim with the shipping company as well.

Return/Exchanges Policy

If your order has shipped and you want to exchange or return it, please reach out to info@velarosupport.com and check our "Refund & Return Policy".

We accept returns or exchanges up to 30 days after delivery if the item is unused and in its original condition. For more information, please visit our "Refund & Return Policy" page.

Customs Duties

As we ship exclusively within the United States, no international customs or import duties apply to your order.